Privacy Policy

THIS PRIVACY POLICY explains how InfinEye LLC ("InfinEye") collects, uses and discloses personal and other information InfinEye receives in connection with the user support services that it provides to user (the "Services") in accordance with the TERMS & CONDITIONS (http://infineye.us/tnc/index.html). When you submit information through our website, email, chat session, provide it to our technicians or, use the Services, you(the "user") agree to our use of this information consistent with this privacy policy.

HOW InfinEye COLLECTS INFORMATION

We provide services to consumers using web-based tools and software as well as through chat and some times telephonic communication. These tools may include scripts run from our servers that enable us to run cloud-based diagnostics on user’s computer and check for issues with installed softwares or issues caused by malware etc. with their permission. We require certain information and permissions from you to provide the Services. Some information we collect may be provided by the user directly such as when requested by a form or while chating/talking with a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers/servers work with yours to provide the Services.

TYPES OF INFORMATION InfinEye COLLECTS

Information You Provide.

PERSONAL INFORMATION:

We will ask you when we need information that personally identifies you ("personal information") or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). InfinEye uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.

PAYMENT INFORMATION:

If you register for the Services, InfinEye WILL NEITHER collect credit card information NOR other payment information. Like many companies, InfinEye uses third party payment processing, payment gateways to process and verify credit card transactions. Payment information provided on any InfinEye portal is used just to complete your transactions todwards InfinEye without caching / keeping any records thereof. Computer and System Information such as IP address and other information which is related to and/or generated by IP address will be collected while registering for our softwares / services to make sure that the computer in use for making the payment and personal information provided belong to same person, in other words the collection of such information is to suppress and curb down fraud and use of stolen financial information on our portal.

SUBSCRIBER (USER) COMPUTER INFORMATION:

We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:

  • Type of computer
  • Condition of the computer,
  • Identification number of your computer,
  • Software installed or peripherals attached to it,
  • Information about the date of purchase of your computer,
  • Make and model of your computer and/or any computer hardware,
  • System and registry data about software installations, hardware configurations and error tracking files.

Generally, this information is required to provide personalized support to you by helping us update our support tools, enhance our softwares as well as supported product-lists.

DIAGNOSTIC TOOL:

InfinEye uses some online diagnostic tools that may collect a wide variety of useful information about the state of a computer system and applications installed on it. This information is communicated to InfinEye securely over the Internet. InfinEye analyzes this information to help diagnose and solve end-user problems. The InfinEye diagnostic application is NOT designed to collect sensitive information such as websites visited, e-mail messages, e-mail addresses to which emails have been sent or received from, passwords, profiles, etc. Use of the Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.

LIVE HELP SESSION RECORDS:

InfinEye reserves the right to monitor and record on-line and off-line sessions between users and InfinEye technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information unless for complaints of financial and/or other types of fraud etc.

COOKIE POLICY:

Cookies are small pieces of information stored by your browser on your computer's hard drive or on your device. Cookies are mainly classified as persistent cookies and session cookies, where each of these cookies have their own specific functions. The session cookies expire after you close your web browser, handling of session cookies varies by browser and browser versions. The persistent cookies are deleted when their expiration time is up.
We use cookies in our website and other associated sites in order to increase the functionality, optimise our marketing features, personalizing content and for authentication and better user experience.

Our use of cookies:
The uses and functionality of different cookies that we use in our website:

  1. Use of Essential cookies:
    Essential Cookies are necessary for the website to function properly including each and every part of in it. Without accepting this cookie policy, a user can’t access the secure portions of our website.
  2. Cookies to track analytics performance:
    These cookies are used to monitor all the analytic data of our websites, the details from these cookies allow us to know more about the number of audience, page views, number of unique visitors, customer login, how long they visited, the area of our services the user most visited and thus we can improve our site which helps maintain the trust our clients and users have in us. The analytic cookies do not collect any personal information such as name and email address of the user.
  3. Use of functional cookies:
    These Cookies help your browser to record and keep track of the preferences you specify hence it enhances the website’s functionality, thus avoiding the repeated selection of choices that you have made earlier such as language, username, and region. The data collected by functional cookies are anonymised and hence cannot track your browsing activities on other websites.
  4. Cookies on your Device:
    We require your consent in order to place cookies in your device. This consent is obtained when you first visit our site. And if you are not interested in cookies you can change your browser settings at any time depending on the need. Our services may not function properly if you are not receiving any cookies at the time of use. In simple words, the use of cookies in our website makes your user experience more smooth and swift.
    Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you prefer not to store the information for future use. Each browser is different, so please check the help menu of your browser.

WARNING: Removing or managing cookies may reduce the functionality of the site.

LOG FILES:

We use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.

SUPPLEMENTATION OF INFORMATION:

In order to protect InfinEye from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.

SHARING AND INFORMATION DISCLOSURE:

We may share aggregated and de-identified information with our partners. This sharing is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the Services. We may also share, disclose, or transfer your personal information as follows: To InfinEye affiliates and subsidiaries to support business operations and sales, marketing and customer support processes; To third party service providers and suppliers acting on our behalf to provide products or services to you; and To other third parties for purposes you have allowed. Additionally, we may also disclose your personal information as we determine reasonably necessary to

  • (a) comply with applicable law, regulations, legal processes, or enforceable governmental requests,
  • (b) respond as necessary to actual or potential lawsuits, or
  • (c) protect the rights and property of InfinEye or others.
We reserve the right to retain, use, and disclose aggregate or anonymous information developed from personal information at any time. If we merge with, or are acquired by another company, or sell all or substantially all of our relevant assets, or file for bankruptcy, we may disclose and transfer personal information with the company or asset. We will seek appropriate protection for personal information disclosed or transferred in such transactions consistent with applicable law.

THIRD-PARTY SITES:

Please be aware that other Web sites including sites that may be accessed through our site, e.g., via a hyperlink, or sites providing us some services may collect personal information about you. This privacy statement does not cover the information practices of those third-party sites. We use the "powered by" or "by" text to mark links to third-party sites and / or services which are in use on our site. The privacy policy of those service providers and / or sites are their own and are not mentioned here, you may check them seperately if you deem fit.

INTERNATIONAL USERS:

Because InfinEye operates globally, we make information we gather available to our worldwide business units. If you are in the European Economic Area, please note that the personal information you provide will be transferred outside the European Economic Area for use by InfinEye and its affiliates and subsidiaries for any of the purposes described in this privacy policy. By using the the InfinEye website, using the Services, or otherwise providing us with your personal information, you consent to the transfer and processing of your personal information.

SECURITY:

We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. No data transmissions, or even the physical transfer of information, can be guaranteed to be completely secure. We cannot fully eliminate all security risks associated with personal information and technical mistakes are possible. Therefore, we do not ensure or warrant the security of any data or information you transmit to us and you do so at your own risk.

SURVEYS:

From time-to-time we may request information from users via surveys. Participation in these surveys is completely voluntary and users have a choice whether or not to participate. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Services.

CONTESTS:

InfinEye may offer contests, sweepstakes or other promotions. These promotions will be governed by applicable rules. Personal information collected through such promotions will be used as described at the time of collection.

CHILDREN:

Our Services are NOT intended for use by anyone under the age of 18. Consistent with the Children's Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 18.

CORRECTION/UPDATING PERSONAL INFORMATION:

If a user's personal information changes (such as user zip code), or if a user no longer desires to use the Service. User may correct, update or remove user personal information provided to us by contacting InfinEye through our website or other means provided in the "CONTACT US" section of our website.

NOTIFICATION OF CHANGES:

We reserve the right to change our privacy policy. Please check our website periodically for changes so that you are aware of our latest privacy practices. For changes that are materially less restrictive or protective of your personal information than the privacy policy in place at the time of collection, we will notify before implementing any such change.

QUESTIONS:

If you have any questions about our privacy policy you may email questions or inquiries to support@InfinEye.us or else by filling the form on "CONTACT US" page of this website.